Last updated: 20 October 2026

We want you to be happy with every Vedazor order. Because many of our products are wellness and personal-care items that people use on or in the body, we have to be careful about what can be returned. Please read this policy before placing an order.

Eligible for return or replacement

You can request a return or replacement within [7] days of delivery if:

  • You received a damaged, leaking, broken or tampered product
  • You received the wrong product or a missing item
  • The product is past or very close to its expiry date at delivery

How to raise a request

  1. Email care@vedazor.com or call +91 9824001975 within [48 hours] of delivery for damaged or wrong items, and within [7] days for other eligible cases.
  2. Share your order number, a clear description of the issue, and photos. For damaged or missing items, please also share an unboxing video of the parcel being opened.
  3. Our team will review your request and reply within [2–3] business days.

Conditions for returns

  • The product must be unused, unopened and in its original packaging with seals, labels and invoice intact.
  • Returns are accepted only after approval from our team. Please do not send items back without confirmation.
  • Items damaged due to misuse or wear after delivery cannot be returned.

Items we cannot accept back

  • Opened, used or partly used products, for hygiene and safety reasons
  • Products purchased during clearance or final sale, unless received damaged or wrong
  • Gift cards and digital products
  • Items without original packaging, seals or invoice

Reverse pickup and shipping

For damaged, defective or wrong items, we will arrange a free reverse pickup where available. [For other approved returns, the customer may need to bear the return shipping cost.] If pickup is not available at your PIN code, we will guide you on sending the parcel to us.

Refunds

Once we receive and inspect the returned item, we will confirm approval by email.

  • Prepaid orders: refunded to the original payment method within [5–7] business days of approval. Your bank or card issuer may take additional time to show the credit.
  • Cash on delivery orders: refunded by bank transfer or UPI. We will ask you for the details.
  • Replacements: where you prefer a replacement and the product is in stock, we will ship it at no extra cost.
  • Original shipping and COD fees are non-refundable, except where the error was ours.

Order cancellation

You can cancel an order before it is dispatched by contacting us at care@vedazor.com or +91 9824001975. Once an order has shipped, it cannot be cancelled, but you may still request a return if it qualifies under this policy. Prepaid cancellations are refunded in full within [5–7] business days.

Natural products and individual results

Our products are made with natural ingredients and results vary from person to person. Differences in colour, texture or aroma between batches are normal and are not grounds for return. If you have a known allergy or sensitivity, please check the ingredient list before buying and consult a healthcare professional if unsure.

Contact us

Email: care@vedazor.com Phone: +91 9824001975 Address: Vedazor, Ahmedabad, Gujarat, India